Refund policy

At Studio Langeron, we take pride in the quality and craftsmanship of our jewelry findings, settings, tools, and finished pieces. As a family-owned workshop operating since 2002, your satisfaction is extremely important to us. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns & Eligibility

  • You have 30 days from the date you receive your item to request a return.

  • To be eligible for a return, item(s) must be unused, unworn, in their original condition, and in the original packaging.

  • Items returned with signs of wear, modification, or damage not caused by our workshop will not be accepted.

2. Non-Returnable & Custom Items

Certain types of items cannot be returned due to their custom nature or specific product standards:

  • Custom & Made-to-Order Items: Custom-cast ring settings, personalized mountings, or items modified according to specific customer requests.

  • Final Sale Items: On-sale items or promotional clearance products.

3. Damaged, Defective, or Incorrect Items

  • Please inspect your order upon arrival. If an item is damaged during transit, defective, or if you receive the wrong product, please contact us immediately at langeron.vip@gmail.com with photo proof of the item and packaging.

  • We will gladly send a replacement or process a full refund for damaged or incorrect items at no extra cost to you.

4. How to Initiate a Return

  1. Contact us at langeron.vip@gmail.com with your order number and the reason for the return.

  2. Once your return request is approved, we will provide you with the return shipping address and instructions.

  3. Please do not send items back to us without requesting a return first, as they will not be accepted.

5. Return Shipping Costs

  • Customers are responsible for paying their own return shipping costs, unless the item arrived damaged or incorrect.

  • We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refunds & Processing

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original method of payment within 5–10 business days.

  • Please note that original shipping charges are non-refundable.

7. Exchanges

The fastest way to exchange an item is to return the original item following the procedure above and place a new order for the desired item once the return is accepted.

If you have any questions regarding our return process, feel free to contact us at langeron.vip@gmail.com